sevrin

There was something wrong with a translink machine when I touched off at Milton Station on 22 March.

It didn't work that I was charged 10 bucks.

I phoned customer service centre of translink to ask for fixing this problem this morning .

The first call answered by a lady, who was nice and tried to help me to register my information and refund my money.

Somehow, we could not heard each other clearly. Actually, I could not understand her well, for her accent.

The call disconnected unexpected while I was trying to figure out what should I do next step.

She could not register for me because of an incomplete information, but she marked they should have to refund my money on my data already.

For which all I guessed.

I phoned to service centre again, it answered by a man. This time was easier to understand, 80% could understood what he was talking about,

and finished all process in 5 minutes.

He told me there is a mark on my data, thanks the lady. 

More efficient than I expected that I got the refund in the afternoon .

Accent is really a big challenge for listening.